Is AI, like ChatGPT, the Answer to Intelligence Management?

Our answer is probably not, at least not in the foreseeable future. ChatGPT is an amazing technology used to create humanlike responses to inquiries. ChatGPT is backed by an LLM (large language model). Alternatively, Elpys is used for intelligence management, not just language manipulation. Elpys works in an entirely different way and is backed by a novel intelligent knowledge base.

ChatGPT was never intended to perform knowledge management and consequently has knowledge management limitations. ChatGPT can’t yet gather and integrate knowledge in real time. ChatGPT isn't built as a secure repository for user's data. With ChatGPT, user's don't own their knowledge. ChatGPT can’t hypothesize. ChatGPT can’t offer a roadmap of its reasoning or a defense of its conclusions. ChatGPT is not built to fact check. ChatGPT doesn’t understand sarcasm. satire, and misinformation. ChatGPT must be trained. Currently, there is not a viable road map to overcome these limitations with ChatGPT alone.

More troubling is that ChatGPT further exacerbates the social problems associated with many current technology. Imagine the great financial advantage for technology providers to offer prescribed versions of ChatGPT that have siloed data owned by the provider. Technology providers will be able to use their user’s efforts and knowledge to create unimaginable wealth. We see a path forward where technology providers could own ChatGPT, all the training data, all the derived works, and every bit of personal and organizational knowledge and still not be able manage intelligence or solve large problems. What are the incentives for the contributors?

It is much more likely and much more viable that the path forward would be to augment human capability with these capable technologies rather than to replace or exploit humans. The path forward is to figure out how and where to put humans AND ChatGPT “in the loop”. This is exactly what we are working on, this foundational piece that puts contributors, whether they are human or artificial “in the loop”. We are offering technology that adapts, evolves, integrates, and empowers users, augmented by their human and intelligent systems, to decide how and where to use their technologies. Users need to be empowered to build, own, and secure real solutions to complex, even existential, problems while, at the same time, optimizing the personal benefits that comes from managing organizational and personal knowledge and workflows.